30 mins CPD
80% required to pass
This course aims to help workers better understand how to handle complaints that are received by the organisation. This includes the forms in which complaints can be made, how to effectively manage the complaints process, and provides guidance from the CQC in doing so. It also provides information on the importance of complaints handling training for workers, including recognising certain body language and being empathetic to the complainant.
The course also contains an assessment to test learners' understanding, with a requirement of 80% to pass.