Overview

Course details

• This course aims to provide an understanding of confrontation, the factors involved, the warning signs, and potential methods of managing confrontation.
• You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
• If you do not pass you will have the opportunity to review the content and retake the assessment.
• This course will take around 30 minutes to complete.

Topics covered